At Skevoxe, our goal is to ensure that you receive high-quality footwear that meets your expectations. However, in certain situations, you may request an exchange as per the conditions mentioned below. Please note that we do not provide refunds under any circumstances. Exchanges are the only form of post-purchase support available.
We accept exchange requests only in the following cases:
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Wrong size received
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Defective or damaged product received
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Wrong product delivered
To initiate an exchange, customers must submit a request within 7 days of the delivery date. Exchange requests placed beyond this timeline will not be accepted.
All exchange requests must be submitted through our official portal:
www.skevoxe.com/request-return
During submission, customers are required to:
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Fill out the exchange request form
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Upload a mandatory unboxing video clearly showing the product condition at delivery
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Attach images as proof of the issue (size/defect/wrong item)
Once the request is submitted, our team will review the provided evidence and approve or reject the request based on eligibility. If approved, customers must ship the product back to us at their own responsibility and securely packaged to avoid damage in transit.
Upon receiving the product, our quality control team will inspect the item for:
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Any signs of usage, wear & tear, washing, dirt marks, or odor
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Any tampering or modification
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Damage to original tags, accessories, packaging, or shoe box
If the product passes the inspection, we will dispatch the replacement as per availability. If the product fails quality checks, the exchange will be declined and the same product will be returned to the customer without replacement.
Skevoxe reserves the right to reject an exchange request if:
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The unboxing video is not provided
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The product is found used, worn, washed, or altered
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The packaging, tags, or shoe box are missing or damaged
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The delivery date exceeds 7 days from the date of request submission
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The claim is found invalid or unsupported with proper proof
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Any suspicious activity or misuse of the policy is detected
All decisions regarding approval or rejection of exchanges are at the sole discretion of Skevoxe and shall be considered final.
Consent
By purchasing from our website, the customer acknowledges that they have read and agreed to this Return & Exchange Policy, including the condition that no refunds are offered.
Ownership & Parent Company
This website and brand are solely owned and operated by:
Shikha Retail LLP, Ahmedabad, Gujarat, India.
Legal Jurisdiction
Any dispute related to this policy or product exchange shall be governed by the laws of India. The courts of Ahmedabad, Gujarat shall have exclusive jurisdiction over all legal matters.
