FREQUENTLY ASKED QUESTIONS

What is Skevoxe?

Skevoxe is a modern Indian footwear brand by Shikha Retail LLP, based in Ahmedabad, Gujarat.
We design vegan, eco-friendly, and high-performance shoes inspired by earth minerals and natural elements.
Our mission is simple — to create shoes that let you move freely while being kind to the planet.

Is Skevoxe really eco-friendly?

Yes, Every Skevoxe product is crafted with sustainability in mind.
We use vegan materials, earth-mineral–inspired designs, and low-carbon production methods.
Our goal is to achieve zero carbon emissions while maintaining comfort, durability, and style.

What does the tagline “Running Together” mean?

Our philosophy, Running Together, represents our belief that we’re all part of one journey — toward better living, a healthier planet, and mindful fashion.
It means we run together with our customers, together with the planet, and together toward sustainability.

Does Skevoxe offer a welcome discount for new customers?

Yes! Skevoxe offers a welcome discount for new customers. Use the WELCOME100 coupon code at checkout and get ₹100 off on your first purchase

Is Cash on Delivery (COD) available at Skevoxe?

Yes, Skevoxe offers Cash on Delivery (COD) on eligible orders.

Are Skevoxe shoes vegan?

Absolutely. All Skevoxe shoes are 100% vegan — no leather, no animal-based glue, and no animal testing.
We are proud to be part of the global cruelty-free footwear movement.

How are Skevoxe shoes made?

Our shoes are made using modern technology combined with eco-conscious materials.
We use advanced manufacturing techniques to ensure:

  • Lightweight comfort
  • Long-lasting durability
  • Breathable and eco-safe materials
  • Stylish, minimal designs

Each pair is inspected carefully to meet our high-quality standards.

How do I find the right size?

We provide a detailed size chart on every product page.
Please check the chart before placing your order.
If you’re unsure, measure your foot length and compare it with our chart — or contact our support team for help.

Are Skevoxe shoes washable?

Most Skevoxe shoes are easy to clean.
We recommend:

  • Wiping gently with a damp cloth
  • Avoiding harsh detergents or washing machines
  • Letting them air dry naturally

Detailed cleaning instructions are mentioned in each product description.

How can I place an order?

You can shop directly from our official website [www.skevoxe.com].
Simply:

  1. Browse your favorite style.
  2. Select your size and color.
  3. Add to cart and proceed to checkout.
  4. Complete payment securely.

You’ll receive an email confirmation once your order is placed.

What payment methods do you accept?

We accept all major Indian payment options, including:

  • Credit & Debit Cards (Visa, MasterCard, RuPay)
  • UPI and Wallets (Paytm, Google Pay, PhonePe, etc.)
  • Net Banking
  • Cash on Delivery (Available on select pin codes)

All transactions are 100% secure and processed through verified gateways.

Can I modify or cancel my order?

You can cancel your order within 2 hours of placing it, provided it hasn’t been shipped yet.
Once dispatched, orders cannot be modified.
To cancel, please contact our customer care at support@skevoxe.com with your order number.

Where can I find detailed information about your Terms and Conditions?

For detailed information on our Terms and Conditions, please refer to our Privacy Policy, Exchange Policy, Cookie Policy, and Shipping & Delivery page.

How will I be notified when an item is back in stock?

Currently, we do not have an automated restock notification system. We recommend checking our website regularly or contacting our customer support team for updates on product availability.

Do you offer free shipping?

Yes! We offer free standard shipping across India on all prepaid orders.
For Cash on Delivery, a small convenience fee may apply.

How long does delivery take?

Orders are usually delivered within:

  • 3–7 business days for metro cities
  • 7–10 business days for other regions

Once shipped, you’ll receive a tracking ID to monitor your delivery.

Which courier partners do you use?

We work with trusted national logistics partners like Delhivery, BlueDart, and DTDC to ensure fast and safe delivery.

What is your return policy?

We offer a 7-day return policy on all unworn and undamaged items.
If you’re not satisfied with your purchase, you can request a return or exchange within 7 days of delivery.

Returned items must be:

  • In original packaging
  • Unused and clean
  • With all tags intact

Read our detailed policy here: Return & Refund Policy

How do I initiate a exchange?

To start a return:

  1. Email support@skevoxe.com with your order number.
  2. Mention whether you want a exchange.

Our team will schedule a pickup and guide you through the process.

What makes Skevoxe different from other shoe brands?

Unlike mass-market footwear brands, Skevoxe focuses on:

  • Vegan and sustainable materials
  • Zero carbon emission goals
  • Earth-mineral design inspiration
  • Durable and tech-driven comfort

We’re not just making shoes — we’re shaping the future of mindful fashion.

How is Skevoxe reducing carbon footprint?

We are continuously:

  • Using energy-efficient manufacturing
  • Avoiding animal products
  • Partnering with sustainable material suppliers
  • Exploring biodegradable packaging options

Our journey toward zero carbon emission is ongoing, and every Skevoxe customer is part of that mission.

Do I need an account to shop?

No, you can shop as a guest.
However, creating an account lets you:

  • Track orders
  • Save shipping addresses
  • Access exclusive offers

How is my personal data protected?

Your data privacy is our top priority.
All information is encrypted and stored securely according to our Privacy Policy.
We do not sell or share your personal data with third parties for marketing purposes.

What are cookies and how do you use them?

Cookies help us make your browsing smoother and more personalized.
They remember your cart, preferences, and login details.
You can manage cookie settings anytime in your browser or visit our Cookie Policy page for details.

Who operates Skevoxe?

Skevoxe is a registered brand owned and managed by Shikha Retail LLP, headquartered in Ahmedabad, Gujarat, India.

What is the legal jurisdiction for Skevoxe?

All legal matters and disputes are subject to the jurisdiction of courts in Ahmedabad, Gujarat, India.

How can I contact customer support?

We’re always here to help!
📧 support@skevoxe.com
🕘 Available: Monday–Saturday, 10:00 AM to 6:00 PM
🌐 [www.skevoxe.com/contact-us]

Brand Promise

At Skevoxe, every step matters — to your comfort, your performance, and the planet.
We believe in walking, running, and growing together — sustainably, stylishly, and responsibly.

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